Understudy Systems is responsible for the personal information collected through this website and in connection with its services.
For privacy-related questions or requests, contact:
contact@understudysystems.com
Depending on how you interact with Understudy Systems, we may collect:
• Your name
• Your email address
• Your company or business name
• Information you provide through contact forms
• Information you provide when booking a call
• Responses submitted through the Founder Dependency Self-Audit
• Information you voluntarily provide during enquiries or consulting engagements
• Basic technical information generated when you use the website, such as browser, device or website usage information where applicable
Please do not submit passwords, banking details, health information, client records or other sensitive information through website forms unless specifically requested and an appropriate method for sharing that information has been agreed.
We may collect information when you:
• Submit a contact form
• Complete the Founder Dependency Self-Audit
• Book a call
• Email Understudy Systems
• Become a client
• Interact with the website
• Provide information directly during a consulting engagement
Some technical information may also be collected automatically through website hosting, security, analytics or cookie technologies where these are used.
We may use your information to:
• Respond to enquiries
• Arrange and manage calls or meetings
• Provide self-audit results
• Deliver consulting services
• Understand the operational problem you are asking us to review
• Communicate with you about an existing enquiry or engagement
• Maintain appropriate business and administrative records
• Improve the website and services
• Protect the website against misuse or security threats
• Comply with legal or regulatory obligations
We do not sell your personal information.
If you complete the Founder Dependency Self-Audit, we may collect:
• Your answers to the self-audit questions
• Your name
• Your email address
• Optional information about your company or business
We use this information to calculate and provide your self-audit result and to help you understand where founder dependency may be showing up in your business.
The self-audit is a directional assessment only. It is based on the information you provide and is not a full operational diagnosis, professional advice or a guarantee that a particular problem exists.
Completing the self-audit does not automatically subscribe you to marketing communications.
Please do not submit sensitive or confidential information through the self-audit.
When you contact Understudy Systems through the website, we may collect the information you provide so that we can respond to your enquiry.
This may include your name, email address and details about the operational issue or service you are interested in.
Please keep initial enquiries reasonably high-level and avoid including confidential client information, passwords, financial account information, health information or other sensitive information.
If you become a client, additional information may be collected where necessary to provide the agreed services.
This may include information about:
• Business workflows
• Roles and responsibilities
• Operational processes
• Customer journeys
• Internal handoffs
• Business tools
• Documentation
• Operational challenges
The type of information required will depend on the scope of the engagement.
Where confidential or sensitive business information needs to be shared, an appropriate method of sharing it should be agreed before that information is provided.
We may send marketing communications only where permitted by applicable law.
Where consent is required, marketing consent will be requested separately.
You can unsubscribe from marketing communications at any time using the unsubscribe option included in the communication or by contacting:
contact@understudysystems.com
The website may use cookies or similar technologies for purposes such as:
• Basic website functionality
• Security
• Remembering user preferences
• Understanding website usage
• Improving website performance
Some cookies may be placed by third-party services used by the website.
Where required by law, non-essential cookies will only be used after appropriate consent has been obtained. You can control cookies through your browser settings and, where available, through the website’s cookie controls.
Understudy Systems may use third-party service providers to operate the website and business.
These may include providers for:
• Website hosting
• Website forms
• Email
• Scheduling
• Analytics
• Cloud storage
• Security
• Accounting or administrative services
These providers may process personal information only where necessary to provide their services. Where appropriate, we take reasonable steps to work with providers that maintain suitable privacy and security safeguards.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:
• Respond to enquiries
• Provide services
• Maintain appropriate business records
• Meet legal, tax or regulatory requirements
• Resolve disputes
When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of.
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
No internet-based system can be guaranteed to be completely secure, so users should also take care when deciding what information to send electronically.
We may share personal information only where reasonably necessary:
• With service providers supporting the website or business
• Where you have authorised us to do so
• Where required by law
• To protect legal rights or respond to legal proceedings
• In connection with a legitimate business restructuring, where legally permitted
We do not sell personal information.
Some service providers may process information outside South Africa.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable data protection requirements.
Depending on applicable law, you may have the right to:
• Ask what personal information we hold about you
• Request access to your information
• Request correction of inaccurate information
• Request deletion where appropriate
• Object to certain processing
• Withdraw consent where processing is based on consent
To make a privacy request or raise a concern about how your personal information has been handled, contact:
contact@understudysystems.com
You may also have the right to lodge a complaint with the Information Regulator of South Africa.
Third-party websites
The website may contain links to third-party websites or services.
Understudy Systems is not responsible for the privacy practices of those third parties. You should review their privacy policies before providing personal information to them.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in the website, services, legal requirements or business practices.
The effective date at the top of the page will be updated when material changes are made.